A few things our customers had to say...Hi Helen,
Just wanted to let you know that I received the book today….Just beautiful!
Thanks for your great service!!
Best regards,
Julio, Spain (Mar 10)
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Many thanks. This is the second time I have used your service since I discovered your website last week & I would like to say thank you for your excellent service. My other friend has already received her candle & was really pleased with it.
Thanks again.
Nicola, Essex (Jan 10)
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Re Umbrella damaged in transit...Many, many, thanks for an excellent service. You have gone a long way to restoring my faith in a company that tries to help the customer rather than make things more difficult. Well done. Kind Regards,
Pat, Birmingham (Jan 10)
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Many thanks for your emails. It was very good to hear that I have received a refund, thank you very much. Also, thanks for swapping out the gifts for me.
I will most definitely be ordering from your website in the future as the customer service is excellent. Have a good Christmas and great New Year.
Ginnette, Surrey (Dec 09)
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What a delight to receive your kind follow-up letter re above order. Thank you so much. I have to add to the fine goodwill of your company, that it was a pleasure to find your site and be able to order a unique, most worthy cause gift, for a very special uncle.
Stay safe, well and happy. Cheers and gratitude.
Phyl, Canada (Nov 09)
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Excellent service received parcel day after ordering it.
Thank you very much.
Kath, Huddersfield (23 Oct 09)
(This was gratefully received as delivery was during postal strikes!)
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Hi Helen, Thanks for offering such a personalised service. I have you bookmarked for future birthdays as you take the hassle out of posting overseas. Thanks
Kate, Australia (Oct 09)
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Dear Helen, have just found your e-mail (have been away on holiday). Can I just say
a really big thank you for making such a big effort in sending this gift out - beyond my expectations - and I work in a service industry so I do appreciate that you went above the call of duty. My friend was ill and it has not been a good time for her - your gift has really cheered her up so your efforts have really been appreciated.
A big thank you to you and your team.
Carole, Dorking (Aug 09)
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Thank you, thank you, thank you. Sorry if that's in duplicate too but I do sincerely mean it. I'm totally made up and appreciate all your extra efforts in helping me get what I wanted, so worth the wait even got myself a spare, I was gutted when the one I had snagged on something and snapped. I'd gone to a lot of trouble finding my last one and then had trouble getting it through delays by the seller.
So I'd just like to thank you in advance, its been a pleasure. Its not often these days that can be said even when your dealing direct in a shop never mind the countless anonymous purchases we make online, all with pre written thank you receipts. Your extra efforts have made my transaction with you a great one and I've finally got my bracelet again so a great buy too.
Hopefully they'll never snap but look forward to doing business with you again.
Thanks again and take care
Ang, Manchester (Aug 09)
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Just to say thank you for providing such a speedy and excellent service. I ordered wine bottle buddy on Friday lunchtime and it was at my place or work for me starting on Monday morning. The product is also excellent value and I am sure the recipient will be delighted with it. Thank you again. Kind regards.
PS I also meant to say that I would highly recommend your company to family and friends and I wouldn't hesitate to use the service again.
Carol, Glenrothes (July 09)
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Just wanted to let you know that my Daughter-in-law got her presents ok. Even with the fact they had moved to a new address before I realized. She loves the items that were sent to her. I appreciate the excellent service you provide! Will definitely refer you to my friends and family. Many thanks!!
Mary, Canada (Mar 09)
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Thank you so much, we picked up the parcel from the sorting office this morning and Summer (our daughter) loves her giraffe cushion. Her ear is all better now but I know we will get lots of use from this cushion from tummy aches to travelling and just for comfort (especially in this cold weather).
Thank you for such excellent customer service.
Sandra, Essex (Feb 09)
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Hi - I used you for the first time this Christmas and asked for the presents to be wrapped and sent directly without me seeing them first - always a risk!
I just want to say that I'm absolutely delighted. The presents were gorgeous and wrapped far better than I could have done!
I will be using you again and have recommended you to lots of people.
Have a lovely New Year.
Liz, Doncaster (Jan 09)
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Hi Helen, I just wanted to say thanks for all your help. My Dad got the book yesterday (on his birthday) and he was delighted with it. Please pass my thanks on to your supplier for getting the order out urgently. Thanks again
Clair, Worcester (Oct 08)
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Hi again dear Helen, Well I sure call this a fine service from your side. This will absolutely not be the last time, I´ll use your excellent service, and I really think, that you have a fine collection of gifts and cards. You see, it´s kind of difficult to send gifts from Denmark to England, as they sometimes disappear - God knows to where. I would really like to promote you here in Denmark, as I think others may have the same troubles in sending gifts to England.
Thank you so much for your kindness. This really means a lot to me.
Lena, Denmark (Sept 08)
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"I would just like to say that the service I got from you company was outstanding. I am in the states and used your service to send my mum a birthday present. It arrived on time, was beautifully wrapped and the gift was perfect. It saved me the time and money of shopping in a store for a gift, wrapping it and shipping it myself from the states. I will definitely be using this site again and will recommend it to others. Thank you again!!"
Sarah, Tarzana (Aug 08)
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"Dear Helen, Thank you very much for acting so quickly with the problems we encountered with my mums bracelet. She received the replacement today which made her very happy. If we have the same problems I will of course let you know but I am hopefull that this was a one off and that my mum will get plenty of wear from the new bracelet. Many thanks again."
Melissa, Buckinghamshire (Aug 08)
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"Dear Helen, Thank you SO much for the fantastic service - the item arrived safely today as predicted. You have taken the order and supplied the item in less time than it has taken to get a refund from the other company!! Will definitely bookmark your site and recommend you to others.
(I'm one very satisfied customer)"
Heather, Oxfordshire (July 08)
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"Hi Helen, thanks for letting me know. My Mum received it and was very pleased with her present."
Bev, Lancs (Jun 08)
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"Thanks for your concern, it is really great to have a service like yours which enables us to get a gift to her so quickly. Posting from NZ takes several days at best and in the circumstances we really wanted to get something to her other than flowers, as soon as possible."
Cheers and thanks again."
Vicky, New Zealand (Mar 08)
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"All the orders arrived on time. Thanks"
Geraldine, Ireland (Mar 08)
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"Hi Helen...thank you so much for your help....you cannot believe how difficult it is to send gifts or any post from Egypt. I am so happy that I have found you and your service. I will tell all my friends tomorrow, most of them are UK residents so they can probably order on line as the delivery address will be in the UK. But for the likes of me with family in Ireland, having searched the net, you are the only one who was able to help. You have made me and my mother, very happy....Thanks again..."
Clare, Egypt (Feb 08)
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