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About Us
PostaPresent are completely dedicated to your total satisfaction. We always welcome feedback and if you have any suggestions or comments please email us using the link on the About Us Store page. If there are any gift products you would like to see on our site in the future or you are after a particular variation of an item that already exists, i.e. different colour, different theme etc, please ask us. We are constantly sourcing products and while we cannot guarantee your choice, we can certainly consider it when placing future orders with suppliers.
Our Contact details:
PostaPresent
Hawthorne House, Hull Rd, Hemingbrough, North Yorkshire, YO8 6QJ United Kingdom
Phone: (+44) 0844 8845463
Email: sales [at] postapresent [dot] co [dot] uk
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. If you wish your item to be gift wrapped, simply select the giftwrap option and you will be asked to input a few details including your greeting for the gift card. After you have finished your selection, click on 'Checkout' and you will be asked for any info that we need to be able to complete the order. Our easy to follow delivery schedule is always on view so you can see our delivery costs at a glance while browsing our products.
We accept most debit and credit card payments. If you are shopping from outside the UK and using a card that has not been issued by a UK provider, then place your order and pay in GBP and your credit card company will convert the transaction to your own currency which will show on your statement. (Exchange rates and any fees, if applicable, will vary per card)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we confirm that your item is still in stock and has been dispatched and we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All sizes quoted are approximate, all references to times are GMT and prices are GBP. |
Shipping and Handling
UK Delivery - All our items are sent Standard First Class delivery by Royal Mail or courier for larger items (1-3 working days) and our delivery charges for this apply to UK mainland only. See our rates at the time of purchase. Items to be delivered outside these areas may take longer for delivery and may incur additional charges, for which we would inform you. We also offer Guaranteed Next Day Delivery to Mainland UK (Mon-Thurs) for orders received before 3pm or sooner if stated on the product page. (Excludes Bank Hols - see our Delivery Schedule section below for more details).
Rep of Ireland & Europe - Items sent outside UK are sent by Airmail International Signed For service (3-5 working days), as this service reduces the risk of items being lost in transit as items are signed for at the final destination. The delivery times are approximate as we cannot guarantee the postal service in other countries and we recommend you allow as much time as possible. Free delivery items are sent standard Airmail (no signature).
Dispatch times may vary on some items, such as Personalised Gifts, but it will tell you this on the product page.
BFPO - All items to BFPO and EU addresses may be checked by Customs. We cannot be held responsible for any damage if your item, particularly with giftwrap, is opened by customs. |
Delivery Schedule
UK Delivery - Orders received by 3pm are dispatched the same day and delivered by Royal Mail First Class post - unless otherwise stated on the product page. While most items get there the next day, please note that Royal Mail advises 1-3 days for the delivery of first class post and we recommend that you order your gift up to 4 working days in advance of the occasion, in order not to disappoint the recipient. Applicable giftwrapped parcels will include a sticker stating 'Do Not Open Until......' and will have the date of the birthday etc on it, so you can send gifts in plenty of time ready for the event.
Orders placed after 3pm will be processed and dispatched the next working day and delivered by Royal Mail. However, if we are able we will continue to dispatch until the post has gone.
Orders placed after 3pm Friday, or placed Saturday or Sunday will be processed and dispatched on the Monday (except for Bank Holidays) and delivered by Royal Mail.
We do not ship out on Public/Bank Holidays or Weekends, when Royal Mail is closed.
For large/heavy items or multiple items to the same address, we may use a courier service, where a signature is required.
For any last minute presents we offer a Guaranteed Next Day Delivery service (see pricing on our delivery page). If we receive your order prior to 3pm on a Monday to Thursday your gift will be delivered before 1pm the next day (excl Bank Hols). Next day guaranteed delivery requires a signature upon receipt, however a card will be left if the recipient is out. Please note that Royal Mail does not guarantee delivery on Saturdays and therefore orders placed before 3pm on a Friday, for next day delivery will be guaranteed to arrive before 1pm on the following Monday (excl Bank Hols). Orders placed after 3pm on Friday will be dispatched Monday for guaranteed Tuesday delivery. If you wish for a Saturday delivery you can select Saturday service and pay the surcharged cost.
Please note some larger/heavier items are sent by courier for Next Day delivery and the cut-off times are earlier than 3pm, but this will be stated on the product page.
Please note that dispatch/delivery times may vary on some items, such as Personalised Gifts, but this will be posted on the Product page.
We will do our utmost to ensure that your gift is received on time. However, in circumstances beyond our control such as Royal Mail delays, postal strikes or force majeure we are unable to be held liable for the delay. We will also make delivery notes on parcels at your request, but cannot guarantee they will be noted by the delivery company.
Please allow extra time during seasonal peaks such as Christmas, Valentines, Fathers Day, Mothers day etc there may be a small delay in the dispatch of your orders, but we will always keep you updated and increase our dispatch system to reduce the risk of this occuring. There may also be a delay in the delivery, particularly at Christmas time as Royal Mail deals with the extra volume of seasonal deliveries. We will advertise last posting days for Christmas on our Delivery Page.
Non Delivered Goods - If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item, as Royal Mail will not classify a parcel as being lost before this waiting period. However, in most cases we will do our utmost to rectify any problems as swiftly as possible.
Please note that we will charge for any costs incurred and re-delivery costs of any items that are returned to us because they were not collected or a re-delivery was not arranged by the recipient on receipt of a card from the courier or Royal Mail, within 5 days or any other time period specified on the card. Please ensure your recipient is not on holiday before sending.
Please also ensure that you give us the correct delivery address, including postcode, as we cannot be held responsible for items that go astray due to wrong information given to us.
If you have asked us to put a note on your parcel to leave it somewhere, you do so at your own risk as we cannot accept responsibility for non-delivery in these circumstances.
Rep Ireland & Europe - Orders received by 3pm are dispatched recorded delivery the same day (unless otherwise stated on the product page). Delivery times are approximate as we cannot guarantee the postal service in other countries and we recommend that you order your gifts early, in order not to disappoint the recipient. Applicable giftwrapped parcels will include a sticker stating 'Do Not Open Until......' and will have the date of the birthday etc on it, so you can send gifts in plenty of time ready for the event. You can also order in advance by giving us the date of the occasion and we will hold the stock for you and ship it in time for the event.
Orders placed after 3pm will be processed and dispatched the next working day.
Orders placed after 3pm Friday, or placed Saturday or Sunday will be processed and dispatched on the Monday (except for Public Holidays).
We will do our utmost to ensure that your gift is received on time. However, in circumstances beyond our control such as postal strikes or force majeure we are unable to be held liable for the delay.
Please allow extra time, if possible during seasonal peak times such as Christmas, Valentines, Fathers Day, Mothers day etc.
Non Delivered Goods - If you do not receive an item then we reserve the right to ask you to wait up to 20 working days before we re-dispatch it, as Royal Mail will not classify a parcel as being lost before this waiting period. However, in most cases we will do our utmost to rectify any problems as swiftly as possible and as the items are sent recorded delivery it should be easier to trace it.
We cannot put notes on your parcel to leave it somewhere as a signature is required, however you can ask for it to be left with a neighbour who can sign for it.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery was not arranged by the recipient on receipt of a card from the courier or local postal service.
We require FULL address details for overseas deliveries in order to avoid any losses or delays as we cannot be held responsible for incomplete information given to us. |
Back Orders
If an item is out of stock, please feel free to email us if you wish to be notified when it comes back in stock. Our stock levels are updated at least twice daily and we do our best to ensure that items are not available to buy if we are out of stock. However, there maybe the occasional crossover point on a popular product, but we would let you know as soon as possible and if applicable, a refund would be arranged the same day. |
Tax Charges
At this moment in time, VAT is not charged on any orders, but this may become applicable in the future. |
Credit Card Security
Credit card security is of great importance to us and you can rest assured that your card details are not stored on our computers or held in clear text on this web site. When your order is placed at our website, your payments details are sent via secure ssl encryption to our payment provider. Our payment providers are well known and have been dealing with secure payments for years.
Look out for the security padlock in your browser (usually bottom right or top right of your screen), whenever you are inputting payments details on any website, not just ours. |
Guarantee
We guarantee to do our best to ensure your satisfaction and aim to respond to any emails or other communication from you as quickly as possible, but no later than the next working day.
We guarantee to make our delivery charges clear at all times and offer you the best possible costs. Our delivery charges are costed on the weight of each item and should you order several items to the same address and the delivery costs work out significantly cheaper, we will refund a portion of your delivery charges or offer you a discount voucher off your next order.
We also guarantee that all products suitable for children will be checked for the CE safety mark or we shall not offer them for sale.
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Reaching Us
If you need to reach us, you can email us by using the link on the store page, alternatively, you can call on (+44) 0844 8845463 or write to us at Hawthorne House Hull Rd Hemingbrough North Yorkshire YO8 6QJ United Kingdom |
Privacy Policy
Your privacy is important to us and PostaPresent do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We conform with the requirements of the Data Protection Act, 1998 and do not send random marketing emails to personal email addresses (spam). Anyone who has opted to receive our monthly Newsletter has the option to unsubscribe at any time and will be removed from our mailing lists. |
Returns Policy
All our items are checked and well packaged before dispatch. However, in the unfortunate event that they are damaged in the post or faulty, please contact us within 3 working days from receipt and we shall replace the item. We reserve the right to ask for the damaged item to be returned at our expense. If we do not have the same item in stock, then we shall offer an alternative item of the same value, a credit voucher for future use or a refund.
For customers who are sending presents direct to a third party, rest assured that each parcel will include a card asking them to contact us, should their item arrive damaged or faulty and we shall do our best to resolve the matter as smoothly as possible and at no cost to them. Customer satisfaction is of importance to us.
If you wish to return any item, other than it is damaged or faulty, please return it within 14 days from receipt. The item must be returned unused in it's original packaging and in a saleable condition. Personalised items cannot be returned. We recommend that you obtain a proof of posting receipt and ensure the item is well packaged, as we cannot be held responsible for non receipt of goods or items received as broken and this receipt will be required should you wish to make a claim to the deliverer. Once we have received your goods in a satisfactory condition as stated above, we shall refund you less any original postage and packaging and giftwrap costs, if applicable, within 14 days. We do not charge a handling or re-stocking fee.
Site Content
This website is for your own personal use. It is protected by copyright . You may not modify, copy, distribute, display, reproduce, publish, licence, create derivate works from transfer or sell any information obtained from this website.
External Links
We cannot accept responsibility for the content of any other websites to which our website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by the use of or reliance on any content, goods or services available on such hyperlinked sites. Our acceptance of links to other websites does not mean we endorse the material contained in those websites |
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